Bigpage eCommerce Pvt Ltd – Refund Policy
Effective Date: November 17, 2023
Thank you for choosing Bigpage eCommerce Pvt Ltd for your web design and IT needs. We strive to provide excellent services and products. In the rare event that you are not completely satisfied, please review our refund policy below.
1. Refunds for Web Design Services:
Due to the customized nature of our web design services, refunds are generally not applicable once the design process has commenced. If you encounter any issues or concerns, please contact our customer support team at firstname.lastname@example.org or call us at 9163631616. We will work diligently to address and resolve your concerns to ensure your satisfaction.
2. Refunds for IT Services:
Refunds for IT services will be considered on a case-by-case basis. If you are dissatisfied with any aspect of our IT services, please get in touch with our support team within 15 days of service delivery. We will review the circumstances and work towards a satisfactory resolution.
3. Refunds for Products:
If you wish to return a purchased product and seek a refund, please follow the guidelines outlined in our Return Policy. Refunds for returned products will be processed within 10 business days after we receive the returned item in its original condition.
4. Cancelled Orders:
If you decide to cancel an order for services or products before they are delivered, a refund will be issued according to the following guidelines:
- Web Design Services: A partial refund may be issued based on the work completed up to the cancellation date.
- IT Services: Refunds for canceled IT services will be determined based on the stage of completion and resources invested.
5. Refund Process:
Refunds will be processed to the original payment method used for the purchase. Customers will be notified via email once the refund has been initiated.
6. Contact Information:
For any refund-related inquiries or assistance, please contact our customer support team at email@example.com or call us at 9163631616.
Note: This refund policy is subject to change without prior notice. Please check our website business.bigpage.in for the most up-to-date information.