Bigpage eCommerce Pvt Ltd – Return Policy

Effective Date: November 17, 2023

Thank you for choosing Bigpage eCommerce Pvt Ltd for your web design and IT needs. We are committed to providing you with high-quality services and products. In the event that you need to return a product or service, please review our return policy below.

1. Returns for Web Design Services:

Bigpage eCommerce Pvt Ltd offers custom web design services tailored to meet your unique requirements. Due to the nature of these services, refunds are generally not applicable once the design process has commenced. However, we are dedicated to ensuring your satisfaction. If you encounter any issues or concerns, please contact our customer support team at info@bigpage.in or call us at 9163631616.

2. Returns for IT Services:

Our IT services are designed to provide you with efficient and effective solutions. If you are dissatisfied with any aspect of our IT services, please get in touch with our support team within 15 days of service delivery. We will work to address your concerns and provide a satisfactory resolution.

3. Returns for Products:

If you have purchased a product from Bigpage eCommerce Pvt Ltd and wish to return it, please adhere to the following guidelines:

• Contact Us: Initiate a return request by contacting our customer support team at info@bigpage.in or calling 9163631616. Provide your order details and a brief reason for the return.
• Return Authorization: Once your return request is approved, we will provide you with a Return Authorization (RA) number. Please include this number with your returned product.
• Return Address: Ship the product to the following address: Bigpage eCommerce Pvt Ltd Nabapally Circular Rd, Laxmi Narayan Colony, Gupta Colony, Barasat, Kolkata, West Bengal 700126, India
• Condition of the Product: Ensure that the product is in its original condition, including all accessories and packaging. Products must be unused and undamaged.
• Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part.

4. Refund Process:

Refunds will be processed within 10 business days of receiving the returned product or resolving the service-related issue. The refund will be issued to the original payment method used for the purchase.

For any further assistance or inquiries regarding returns, please contact us at info@bigpage.in or call 9163631616.

Note: This return policy is subject to change without prior notice. Please check our website business.bigpage.in for the most up-to-date information.